Question 1

Do you have the product in stock?

Accepted Answer

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

Question 2

Where is your shop?

Accepted Answer

We run only online business base in Petaling Jaya.

Question 3

How can I order?

Accepted Answer

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

Question 4

Why should I buy online?

Accepted Answer

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.
Traceability: You will have easy access to all of your previous orders any time you want.
Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Question 5

What payment methods can I use?

Accepted Answer

You can use all the major credit cards on our Shopee online store.
Or Paypal :admin@connectronics.com.my
QRPAY（Maybank),  TouchnGO , Online banking

Question 6

What should I do if the payment is not accepted?

Accepted Answer

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact sales@connectronics.com.my notify us about the problem. We can manage the order manually.
Online Banking :Public Bank
Name: Connectronics Trading 3177 656 112

Question 7

How to confirm successful order payment?

Accepted Answer

Send the payment slip to sales@connectronics.com.my

Question 8

Can I use pro-forma invoice?

Accepted Answer

Yes, you can use pro-forma invoice. Please contact sales@connectronics.com.my if you want to use pro-forma invoice.

Question 9

Can I pay with invoice?

Accepted Answer

If you have already established customer relationship with us, you will be granted ability to pay using invoice.

Question 10

Can I cancel my order?

Accepted Answer

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us : sales@connectronics.com.my

Question 11

Do I have to order online?

Accepted Answer

You can also send your order to sales@connectronics.com.my. You can also order by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

Question 12

How can I get offer of bulk amounts?

Accepted Answer

List down the BOM list with total quantities, we’ll prepare a quotation before you place order. All the term and condition will be written in quotation, included lead time, payment method etc.

Question 13

When will the goods be shipped?

Accepted Answer

If Ready stock : 1-3 working days
*out of stock* Pre-order : 5-9 working days

Question 14

How to check logistics information? When will the goods be shipped? When will the goods be received?

Accepted Answer

Tracking code will be given according the courier services.

Question 15

How can I change delivery address?

Accepted Answer

Inform us immediately before we ship out your parcel.
email:sales@connectronics.com.my mobile/ whatsapp:+6011-73231806

Question 16

What are the delivery charges?

Accepted Answer

Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
For bulky order, inform us before place order.
Shipping cost? On pricing and shipping related issues you can contact customer support at sales@connectronics.com.my or call +6011-73231806

Question 17

Can I track my order?

Accepted Answer

We will send you the tracking code of the shipment when the parcel has been sent.

Question 18

How to process returns and exchanges? What is the return and exchange process?

Accepted Answer

Refer to https://www.connectronics.com.my/legal/refund-policy
Returned item has to be in its original condition, Product exchange is our normal policy, with refunds in exceptional cases. If you have any problems with your order, please let us know as soon as possible! We will do everything in our power to make it right.

Question 19

Are returns and exchanges free? What is the return and exchange process?

Accepted Answer

It’s depend on the exceptional cases, refer to Q1.

Question 20

Can I return a product?

Accepted Answer

If you want to return a product, please contact: sales@connectronics.com.my

Question 21

What to do if the product does not match the picture? What to do if the product has quality issues?

Accepted Answer

Contact us +6011-73231806 or email： sales@connectronics.com.my
More information will be given in detail.
As long as there is quality issues, inform us when you receive the parcel. Refer to https://www.connectronics.com.my/legal/refund-policy

Question 22

Is the price of the product reasonable? Is there a more favorable price?

Accepted Answer

Discount will be given for bulky orders only. Shipping cost is adjustable according the packing. For further information, please contact us.

Question 23

After-sales service questions: How to contact customer service? How to solve after-sales problems?

Accepted Answer

If you have question regarding our online store (ordering, account questions, technical questions)
email:connectronicmalaysia@gmail.com mobile/whatsapp: 016-753 9108 email:sales@connectronics.com.my mobile/whatsapp:011-73231806

Question 24

Product quality questions: Does the product meet the description?

Accepted Answer

Take note! There is plenty brands in the market with same description but there is minor difference. If components use in a specific application, contact us before place order.

*Smart Robot

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